Privacy policy

At Seraneva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Please read this policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect various types of information to provide and improve our services:

  • Personal Information: Includes your name, email address, phone number, billing and shipping address when you make a purchase or register for an account.
  • Account Information: Includes your username, password, and other details related to your account.
  • Order Information: Includes details about the products you purchase, shipping details, and transaction history.
  • Usage Data: Includes information about how you use our website, such as your IP address, browser type, operating system, pages visited, time spent on pages, and links clicked.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our website.

2. How We Use Your Information

We use the information we collect for various purposes:

  • To Process Transactions: To process and fulfil your orders, manage your account, and provide customer support.
  • To Communicate with You: To send you transactional emails, such as order confirmations and shipping notifications, and promotional communications, if you have opted in.
  • To Improve Our Services: To understand how you use our website, to develop new products and services, and to improve user experience.
  • To Personalize Your Experience: To tailor content and advertisements to your preferences and interests.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, and order fulfilment,.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as court orders or government regulations.
  • Protection of Rights: We may disclose your information to protect our rights, property, and safety, and those of our customers and others.

4. Data Security

We implement a variety of security measures to protect your personal information, including:

  • Encryption: Data is encrypted during transmission using SSL technology.
  • Access Controls: Access to your personal information is restricted to authorized personnel only.
  • Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks.

5. Your Rights and Choices

You have several rights regarding your personal information:

  • Access and Correction: You can access and update your personal information through your account settings or by contacting us.
  • Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
  • Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in each email or by contacting us.
  • Cookies: You can manage your cookie preferences through your browser settings.

6. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. By using our website and services, you consent to such transfers.

7. Age of consent Privacy

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last Updated" date below.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please visit our contact us page.