Shipping Policies
Order Processing:
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates:
- We offer free shipping for UK orders. Shipping charges will be calculated and displayed at checkout for international orders.
- Standard Shipping: 5-14 business days
- Shipment Confirmation and Order Tracking:
- You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes:
- Seraneva is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages:
- Seraneva is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Returns Policy:
- Our Returns Policy provides detailed information about options and procedures for returning your order. Please refer to our Returns Policy page for more information.
Contact Us:
- For more information or if you have any questions, please visit our Contact Us page.